Job Title: Copado Subject Matter Expert (SME)
Location: Remote / Hybrid
Employment Type: Full-time
Company Overview:
CloudFulcrum is a leading Salesforce DevOps transformation company specializing in Copado as a Service, Test Automation, and Release Management for Salesforce Applications. Our innovative solutions, including OpsBridge and our Salesforce DevOps consulting, help organizations streamline and accelerate their DevOps processes. We are looking for a skilled Copado SME to join our dynamic team to support our clients in their DevOps journey.
Job Description:
As a Copado SME, you will be the go-to expert on all things Copado for our clients and internal teams. You will play a critical role in providing best practices, strategy, and hands-on support to ensure successful Salesforce DevOps implementations. Your expertise will empower our clients to leverage Copado’s full potential, drive efficient releases, and achieve their business goals.
Key Responsibilities:
- DevOps Strategy and Implementation:
- Design and implement robust Salesforce DevOps pipelines using Copado, focusing on seamless CI/CD processes.
- Lead client discovery sessions to understand DevOps needs, pain points, and operational goals to tailor Copado solutions effectively.
- Consulting and Best Practices:
- Provide hands-on support to clients in Copado environment setup, deployment strategies, and management of complex release cycles.
- Advise on industry best practices for version control, branching strategies, and code quality standards.
- Conduct Copado training sessions for client teams, ensuring they are equipped to independently manage and optimize Copado usage.
- Release Management and Troubleshooting:
- Oversee and troubleshoot end-to-end release processes, identifying and addressing blockers to ensure smooth deployments.
- Optimize release workflows by identifying automation opportunities, delta deployments, and efficiency improvements in the pipeline.
- Create comprehensive deployment reports post-release to meet audit and compliance expectations.
- Collaboration and Support:
- Work closely with CloudFulcrum’s internal teams, including Test Automation, OpsBridge, and Salesforce DevOps specialists, to support integrated solutions.
- Participate in DevOps transformation workshops, assisting in the definition of value streams and metrics for ongoing DevOps improvements.
- Provide timely, expert-level support and escalation management for Copado issues.
Qualifications:
- Experience:
- Minimum of 3-5 years of hands-on experience with Copado in a Salesforce DevOps environment.
- Proven track record of Copado implementation for CI/CD, release management, and change management in large-scale projects.
- Technical Skills:
- Proficient in Copado setup, configuration, and deployment automation.
- Strong understanding of Salesforce metadata, source control systems (such as Git), branching strategies, and CI/CD methodologies.
- Hands-on experience with Apex Testing, and integration with tools like Jenkins, GitHub Actions, or Azure DevOps is a plus.
- Soft Skills:
- Excellent communication and presentation skills, with experience in client-facing roles.
- Strong analytical skills to troubleshoot and solve complex technical issues.
- Ability to work collaboratively across diverse teams and adapt in a fast-paced environment.
- Certifications:
- Copado certification is required.
- Salesforce certifications (e.g., Admin, Platform Developer) are highly preferred.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities to work with a highly specialized team on cutting-edge Salesforce DevOps solutions.
- Professional development and training programs.
- A supportive, collaborative work environment with a commitment to innovation.